Take Our Survey

This survey is for the use of Luton Foodbank only. No personal data will be shared with external organisations.
Questions marked with an asterisk (*) are required.

Listening to you Form

Name(Required)

First Last

Email(Required)

Phone(Required)

What is your gender?(Required)

If you selected Other for the gender question, please specify.(Required)

What is your age group?(Required)

What is your ethnic group?(Required)

If you selected any other for the ethnic-group question, please specify(Required)

Do you consider yourself to have a disability?(Required)

If you selected any Yes for the disability question, please specify(Required)

Which of the following best describes your employment status?(Required)

Part B: About your household

Your answers here will help us tailor our services to suit the widest range of circumstances.

Which best describes your household?(Required)

If you selected Other for the household question, please specify(Required)

Which ward do you live in?(Required)

If you selected Other for the ward question, please enter it here(Required)

Part C: Foodbank services

Your answers here will help us improve the quality and reach of our services.

Have you or anyone you know ever thought of using the foodbank?(Required)

Yes, I or someone I know has thought of using the foodbank

No, neither I nor anyone I know has thought of using the foodbank

How many times did you/they use the foodbank?(Required)

Which sources do you use for service information? (Tick all that apply.)(Required)

Community centres

School / college / university

Luton Foodbank's website

Other websites

Luton Foodbank's social media

Other social media

Friends / family

Luton Council

Citizens Advice

Local newspapers

Places of worship

GP surgery

Hospital

Please tell us about any information source you use which was not previously listed.

Part D: Your opinions

Your answers here will help steer our future strategy.

Which of these things you think discourage people from accessing the foodbank's services? (Tick any that apply.)(Required)

Don't know how to use foodbank

Don't feel comfortable using foodbank

It's too far to travel to collect food

Food-collection times are not suitable

No transport

Food parcels don't meet dietary needs

Language barriers

Don't have documents to access services

Disabilities

Worries about confidentiality

Not eligible

Please tell us any other reason(s) you think people are discouraged from using the foodbank.

As well giving emergency food parcels to people in crisis, we can give them advice, and point them to other organisations.(Required)

Food parcels

One-to-one advice (benefits, debt management, etc.)

Signposting to other organisations for debt advice, legal advice, help with accommodation, benefits issues, etc.

Which of these were you ALREADY aware of? (Tick any that apply.)

“I feel comfortable approaching the foodbank if I ever need assistance.”(Required)

Please rate this on a scale of 1 to 10, where 1 is Strongly disagree and 10 is Strongly agree.

“The foodbank is only for people in financial difficulty.”(Required)

Please rate this on a scale of 1 to 10, where 1 is Strongly disagree and 10 is Strongly agree.

“I would be interested in foodbank services.”(Required)

Please rate this on a scale of 1 to 10, where 1 is Strongly disagree and 10 is Strongly agree.

If these services were available, which would you be interested in? (Tick any that apply.)

Hygiene packs (Toothbrush, toothpaste, soap, deodorant, hair brush, laundry detergent)

Ramadan pack (30-day food pack suitable for Muslim families)

Videos: Recipes with ingredients from a food parcel

Workshop: "How to get through winter"

Workshop: "Money management"

Workshop: "Winter wellness"

Christmas meals & toys

Toys & ride tokens

Food parcels

Food Club (where you pay a small amount of money, and choose from a list of items)

Breakfast packs (for kids who are missing breakfast)

Workshop: "Budget-friendly supermarket choices"

Workshop: "Cooking on a budget"

Workshop: "Grow your own food"

Radio spots giving advice

Free cooking classes

Advice sessions

Please tell us of any other service you would use if available?

Which of these do you think would help people access the foodbank's services? (Tick any that apply.)

Delivery option

Awareness of eligibility criteria

Providing information in different languages

Emphasis of how discreet and confidential our services are

Different collection times

Different collection locations

Confidence that food parcels meet dietary needs

Working with religious, voluntary and community organisations

Knowing how to use foodbank

Regular customer satisfaction surveys

Ensuring services are accessible to people with disabilities

How else could we help people access foodbank services?

What can we do to raise awareness of our services? (Tick all that apply.)

Information at community centres and schools

Partnerships with local businesses and organisations

More social media presence

Working more with the community

Advertisements in local newspapers

Better signs in the community

What else could we do to raise awareness of our services?

I give consent for Luton FoodBank to contact me for future events or campaigns via:(Required)

SMS/ WhatsApp

Phone

Don't Contact Me

Problems with this form? Please let us know: [email protected]

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Take Our Survey

Listening to you Form

Part B: About your household

Part C: Foodbank services

Part D: Your opinions

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