Privacy Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Introduction

Luton Foodbank is committed to protecting the privacy of all visitors to our website and those who engage with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

We reserve the right to update these terms at any time. You are encouraged to review this page regularly to stay informed of any changes.

Data We Collect

We may collect personal information such as your name, email address, phone number, and any other contact details when you:

Make a donation
Sign up as a volunteer
Subscribe to our newsletters
Send us enquiries or contact us

We ensure that any data we collect is necessary for the purposes specified and processed in a lawful and transparent manner.

Use of Your Data

Your contact details will only be stored and used for responding to your queries, coordinating volunteering, processing donations, and sending you updates related to Luton Foodbank. The information is used for:

Responding to your queries
Cross-referencing previous and future communications
Processing your donations
Volunteer coordination
Sending you relevant updates and news (if you have opted in)

We will never share your personal data with third parties without your express consent unless required by law or necessary for processing donations (e.g., sharing with Stripe or PayPal).

GDPR Compliance

Under the GDPR, you have rights regarding your personal information, including:

Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: If any data is inaccurate or incomplete, you can request its correction.
Right to Erasure: You have the right to request the deletion of your data at any time. We will comply within one month unless we are legally required to retain the data.
Right to Restrict Processing: You can request that we limit the use of your personal data in certain circumstances.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data, particularly in relation to marketing communications.

To exercise any of these rights, please contact us at [email protected].

Data Protection

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure. All personal data is stored securely, and only authorised personnel have access to it. We do not store payment information as all donations are processed through third-party providers, such as Stripe and PayPal, which comply with the necessary data protection regulations.

In the event of a data breach, we will notify affected individuals and the appropriate authorities as required under GDPR.

How Long We Keep Your Data

We will retain your contact details for as long as necessary to fulfil the purposes for which they were collected or as required by law. If you make a query, your contact information will be kept only until we have resolved your query and cross-referenced it with earlier/later communications. If we are unable to contact you after multiple attempts, we will delete your details to ensure compliance with data protection regulations.

You can request the deletion of your data at any time, and we will comply within one month, unless legal obligations require us to retain certain information.

Communications and Response Times

If you contact us via email or leave a message, we will aim to respond within 3 to 5 working days. If we are unable to reach you after multiple attempts, we will delete your contact details to comply with data protection laws. However, you are free to contact us again at any time.

Sharing of Data

Your personal data will not be shared with any third parties without your express consent, except for donation processing through third-party payment gateways (e.g., Stripe and PayPal). These companies handle your payment details securely and in compliance with GDPR and industry standards.

Cookies and Tracking

We may use cookies to enhance your experience on our website, track usage statistics, and improve functionality. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

External Links

Our website may contain links to third-party websites. Luton Foodbank is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of these sites before sharing any personal information.

Data Deletion

You can request that we delete your personal data at any time by contacting us at [email protected]. Once a request for data deletion is received, we will process the request within one month, in compliance with GDPR. However, please note that in certain situations (e.g., for legal or regulatory reasons), we may be required to retain some information.

Your Rights

In addition to your GDPR rights mentioned above, you can also:

Withdraw Consent: If you have given us consent to process your data (e.g., for marketing purposes), you can withdraw that consent at any time.

Complain to the ICO: If you feel we have not handled your data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or to comply with new legal requirements. Any updates will be posted on this page, and you are encouraged to review the policy regularly.