After a family breakdown left a single mother caring for her disabled child without benefits, she turned to Luton Foodbank for help. She was initially given emergency food and hygiene packs, but her advisor knew she needed more than just a temporary fix.

Once her situation was stable the advisor introduced her to the Food Club, a service where members donate £5 for up to 15 items, offering a more sustainable way to get food and essentials. The advisor also connected her with other vital services, referring her to Utilita for help with gas and electricity bills and encouraging her to speak with her Work Coach to sort out her benefit issues.

Within two months, the mother was back on her feet, with her benefits restored and support from Utilita in place. But her journey wasn’t over. Continuing debt issues were a challenge, so her advisor referred her to Citizens Advice Bureau. With their expert guidance, she was able to create a payment plan and get her debt under control. She was also referred to Green Doctor to help with winter financial support.

Through this coordinated support, the client was able to stabilise her financial situation and get ongoing help for her household. As she said: ‘I am so grateful for all the support I’ve received. I never knew the Foodbank was about more than just food. The advice has made such a difference.’

Her story is a powerful example of how a holistic approach, which addresses a person’s entire situation, can create lasting stability and empower individuals to regain control of their lives.