After a severe injury and the removal of her daughter into care, Mary, a mother in her forties, found herself isolated, struggling with mental health issues, and facing immense financial hardship in Luton. Her Universal Credit was cut, leaving her with four months of rent arrears and unable to afford food.

Mary reported feeling lost and hopeless, having reached out for help but not finding the urgent support she needed.

Referred to Luton Foodbank, Mary’s advisor recognised she needed more than just a food parcel. A coordinated plan was immediately put in place:

An urgent food delivery was arranged, and referrals were completed for tailored financial and energy support to tackle her rent arrears. The team liaised with community mental health services and confirmed her ongoing care, ensuring she was emotionally supported. Mary was provided with information on local advice sessions to maintain contact and reduce her isolation.

The holistic, rapid response eased Mary’s immediate financial and emotional pressures. With her food and energy needs met and multiple agencies now engaged, she is feeling a renewed sense of hope and is awaiting the stabilisation of her Universal Credit.

Mary’s story shows how crucial coordinated support is in empowering individuals to regain control of their lives.

“You do not know how much you have helped me… I am so grateful to you—the financial support will make a whole difference.”