If you are facing a crisis and can't afford enough food, please contact us by emailing advisors@lutonfoodbank.org.uk or calling 07736 993223 (Mon-Wed, 10am-3pm) or 07736 993225 (Wed-Fri, 10am-3pm). If you email or leave a message, we'll try to get back to you within 3 to 5 days. If we can't get through at the first attempt, we'll try again later.

For advice on other matters, please click the appropriate issue below.

Welfare benefits, benefits appeals, and Tax Credits
Organisation name: Luton Rights

Website: lutonrights.org

Service: They provide confidential and impartial advice, free of charge.

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

First-time Universal Credit claims
Organisation name: Help 2 Claim

Service: A team set up by Citizens Advice to help with claiming Universal Credit for the first time.

Phone: 0800 144 8444

Online: Web chat

Benefits calculators
Find how much you are entitled to at any of these websites.

TURN2US

entitledto

Policy in Practice

Housing possession, eviction, dangerous disrepair, homelessness applications, harassment by landlord
Organisation: Luton Law Centre

Website: lutonlawcentre.org.uk

Service: Free and confidential legal advice on housing issues

Phone: 01582 481 000 (Tue and Thu, 10.30am-12.30pm)

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

If you are homeless or about to be made homeless, contact Luton Borough Council Homeless Prevention Team on 01582 510371
Imigration issues and asylum claims
Organisation: Luton Law Centre

Website: lutonlawcentre.org.uk

Service: Free and confidential legal advice on immigration issues and asylum claims

Phone: 01582 481 000 (Tue 10am-4pm, Fri 10am-midday)

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

Family Law
Organisation: Owens Solicitors

Website: owensolicitors.com

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

Other legal matters
You will need to find a solicitor who deals with the right type of law. (Many solicitors offer an initial short advice session with no fee.)

Try a Google search, or you can contact our advisors for a list. Email advisors@lutonfoodbank.org.uk or call 07736 993223 or 07736 993225. (Mon-Fri, 10am-3pm)

Consumer advice - problems with buying goods or services
Organisation: Citizens Advice

Website: citizensadvice.org.uk

Phone: 0808 223 1133 ( Mon-Fri, 9am-5pm)

Employment advice - workplace rights
Organisation: Acas

Service: Acas (Advisory, Conciliation and Arbitration Service) gives employees and employers free and impartial advice on workplace rights, rules, and best practice.

Website: acas.org.uk

Debt advice
These organisations can give real practical help managing debt. DO NOT HESITATE!

StepChange
A free, impartial, and confidential service tailored advice to your situation. 

  • Offers a debt-resolution service
  • Users complete a form detailing all their income and expenditure
  • StepChange uses this information to recommend an action plan
  • StepChange can contact companies you owe money to and negotiate manageable repayments
  • Manageable repayments are collected from you by StepChange, which disperses the money to all the companies concerned

Website: stepchange.org

National Debtline
A charity offering free and independent debt advice over the phone and online.

Website: nationaldebtline.org

Phone: 0808 808 4000

Online: Web chat (Mon-Friday 9am-8pm, Sat 9.30am-1pm)

The Salvation Army
Helps you get a handle on what you owe, and works with you to make a realistic plan for payment. Their free debt advice service can contact creditors on your behalf to explore and negotiate options like repayment holidays and more realistic repayment plans.

Website: salvationarmy.org.uk

Phone: 01582 343699

Email: lutondas@salvationarmy.org.uk

If debt is causing you problems, or if you think it's about to, ACT NOW before things get worse.
Domestic Abuse
The National Domestic Abuse Helpline
Service: Freephone confidential domestic abuse helpline.

Phone: 0808 2000 247

Website: nationaldahelpline.org.uk

Services for women
Women’s Aid website: womensaid.org.uk

Luton All Women’s Centre website: lutonallwomenscentre.org.uk

Stepping Stone Luton website: steppingstonesluton.co.uk

Silent Solution

The emergency procedure you should learn BEFORE you need it.
See details
General money advice
Organisation: The Money Advice Service

  • Set up and funded by the Government using taxes on financial services
  • Online tools, including mortgage calculators and a budget planner
  • Letter templates
  • Guidebooks an a range of money topics
  • Interactive timeline to help predict the financial impact of having a baby
  • Live chat

Website: moneyadviceservice.org.uk