Get food

Are you unable to afford food because of problems with the following?

  • Waiting for benefit to start
  • Changed benefits
  • Benefits sanctioned
  • Stopped benefits
  • Unemployment
  • Debt
  • Sickness
  • Lack of free school meals during holidays
  • Asylum / Immigration
  • Street homelessness
  • Sofa surfing
  • Family crisis
  • Crisis Support refused
  • Covid-related emergency (e.g., loss of working hours)

You can arrange an assessment to find out whether you qualify for a food voucher. Contact details for some of our referring agencies are listed below.

If you have children under 5, contact a local Children’s Centre. If you have older children, their school's family worker may be able to help. Your children may even qualify for free school meals. During the current Cornavirus crisis, children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home. Your children's school should contact you about this if you are eligible.

 

Referral agencies

Luton Borough Council

Crisis Support: Freephone 0800 4561673 (Mon-Fri, 9am-5.30pm)

Citizens Advice

Telephone: 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

Online chat

Once you have a been given a food voucher by one of our referrers, bring it to a distribution centre within 7 days

 

Distribution Centres

Your referrer will tell you about our distribution times and locations. Your visit is treated as confidential, and food bags do not have any foodbank markings etc.

 

Monday MARSH FARM
Futures House Community Halls, The Moakes, Marsh Farm, LU3 3QB

Telephone: 01582 548360

Time: Monday, 11am-1pm

Cut-off time for same-day referral to Marsh Farm is 10am. We cannot guarantee to honour referrals taking place after 10am on the same day, because the voucher will not have been processed before the van leaves our warehouse.

Tuesday DALLOW
Dallow Learning Community Centre, 234 Dallow Rd, LU1 1TB

Telephone: 01582 410333

Time: Tuesday, 1.30pm-3.30pm

Cut-off time for same-day referral to Dallow is 12.30pm. We cannot guarantee to honour referrals taking place after 12.30pm on the same day, because the voucher will not have been processed before the van leaves our warehouse.

Wednesday HIGH TOWN
Hightown Community Sports & Arts Centre, York Street, LU2 0JD

(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)

Telephone: 01582 419548

Time: Wednesday, 1pm-3pm

Cut-off time for same-day referral to High Town on Wednesday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse

Thursday HIGH TOWN
Hightown Community Sports & Arts Centre, York Street, LU2 0JD

(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)

Telephone: 01582 419548

Time: Thursday, 1pm-3pm

Cut-off time for same-day referral to High Town on Thursday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse

Friday HIGH TOWN
Hightown Community Sports & Arts Centre, York Street, LU2 0JD

(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)

Telephone: 01582 419548

Time: Friday, 1pm-3pm

Cut-off time for same-day referral to High Town on Thursday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse.

Important changes due to Coronavirus COVID-19

 YOU MUST NOT try to collect food yourself if you are supposed to be self isolating.
  • Please arrange to have a friend or relative collect for you (with
    a permission letter from you).
  • If this is impossible, please ask your referrer about alternative
    arrangements.

YOU MUST strictly observe hygiene and social-distancing rules.
  • Only ONE person per voucher may attend distribution. (Bring suitcase/trolley if no transport)
  • Do NOT touch our staff or approach within 2 metres (about the
    length of a bed). You should not touch or approach anybody.
  • Catch coughs and sneezes in a tissue or with your inner elbow
     – NOT your hands.
  • Wash your hands often and well with soap and hot water

Food parcels will be given out from our van instead of indoors.
  •The van will be parked at the usual distribution buildings.
  •Please be patient while waiting for your turn to be served.

 

Our volunteers are there to help you and many others
Please do not put them at unnecessary risk

 

 

 

 

 

 

 

 

Get advice

If you are facing a crisis and can't afford enough food, please contact us by emailing advisors@lutonfoodbank.org.uk or calling 07736 993223 (Mon-Wed, 10am-3pm) or 07736 993225 (Wed-Fri, 10am-3pm). If you email or leave a message, we'll try to get back to you within 3 to 5 days. If we can't get through at the first attempt, we'll try again later.

For advice on other matters, please click the appropriate issue below.

Welfare benefits, benefits appeals, and Tax Credits
Organisation name: Luton Rights

Website: lutonrights.org

Service: They provide confidential and impartial advice, free of charge.

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

First-time Universal Credit claims
Organisation name: Help 2 Claim

Service: A team set up by Citizens Advice to help with claiming Universal Credit for the first time.

Phone: 0800 144 8444

Online: Web chat

Benefits calculators
Find how much you are entitled to at any of these websites.

TURN2US

entitledto

Policy in Practice

Housing possession, eviction, dangerous disrepair, homelessness applications, harassment by landlord
Organisation: Luton Law Centre

Website: lutonlawcentre.org.uk

Service: Free and confidential legal advice on housing issues

Phone: 01582 481 000 (Tue and Thu, 10.30am-12.30pm)

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

If you are homeless or about to be made homeless, contact Luton Borough Council Homeless Prevention Team on 01582 510371
Imigration issues and asylum claims
Organisation: Luton Law Centre

Website: lutonlawcentre.org.uk

Service: Free and confidential legal advice on immigration issues and asylum claims

Phone: 01582 481 000 (Tue 10am-4pm, Fri 10am-midday)

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

Family Law
Organisation: Owens Solicitors

Website: owensolicitors.com

Appointments: These are arranged through Citizens Advice - call 0808 278 7847 (Mon-Fri, 9.30am-3.30pm)

Other legal matters
You will need to find a solicitor who deals with the right type of law. (Many solicitors offer an initial short advice session with no fee.)

Try a Google search, or you can contact our advisors for a list. Email advisors@lutonfoodbank.org.uk or call 07736 993223 or 07736 993225. (Mon-Fri, 10am-3pm)

Consumer advice - problems with buying goods or services
Organisation: Citizens Advice

Website: citizensadvice.org.uk

Phone: 0808 223 1133 ( Mon-Fri, 9am-5pm)

Employment advice - workplace rights
Organisation: Acas

Service: Acas (Advisory, Conciliation and Arbitration Service) gives employees and employers free and impartial advice on workplace rights, rules, and best practice.

Website: acas.org.uk

Debt advice
These organisations can give real practical help managing debt. DO NOT HESITATE!

StepChange
A free, impartial, and confidential service tailored advice to your situation. 

  • Offers a debt-resolution service
  • Users complete a form detailing all their income and expenditure
  • StepChange uses this information to recommend an action plan
  • StepChange can contact companies you owe money to and negotiate manageable repayments
  • Manageable repayments are collected from you by StepChange, which disperses the money to all the companies concerned

Website: stepchange.org

National Debtline
A charity offering free and independent debt advice over the phone and online.

Website: nationaldebtline.org

Phone: 0808 808 4000

Online: Web chat (Mon-Friday 9am-8pm, Sat 9.30am-1pm)

The Salvation Army
Helps you get a handle on what you owe, and works with you to make a realistic plan for payment. Their free debt advice service can contact creditors on your behalf to explore and negotiate options like repayment holidays and more realistic repayment plans.

Website: salvationarmy.org.uk

Phone: 01582 343699

Email: lutondas@salvationarmy.org.uk

If debt is causing you problems, or if you think it's about to, ACT NOW before things get worse.
Domestic Abuse
The National Domestic Abuse Helpline
Service: Freephone confidential domestic abuse helpline.

Phone: 0808 2000 247

Website: nationaldahelpline.org.uk

Services for women
Women’s Aid website: womensaid.org.uk

Luton All Women’s Centre website: lutonallwomenscentre.org.uk

Stepping Stone Luton website: steppingstonesluton.co.uk

Silent Solution

The emergency procedure you should learn BEFORE you need it.
See details
General money advice
Organisation: The Money Advice Service

  • Set up and funded by the Government using taxes on financial services
  • Online tools, including mortgage calculators and a budget planner
  • Letter templates
  • Guidebooks an a range of money topics
  • Interactive timeline to help predict the financial impact of having a baby
  • Live chat

Website: moneyadviceservice.org.uk