- Waiting for benefit to start
- Changed benefits
- Benefits sanctioned
- Stopped benefits
- Unemployment
- Debt
- Sickness
- Lack of free school meals during holidays
- Asylum / Immigration
- Street homelessness
- Sofa surfing
- Family crisis
- Crisis Support refused
- Covid-related emergency (e.g., loss of working hours)
If you have children under 5, contact a local Children’s Centre. If you have older children, their school's family worker may be able to help. Your children may even qualify for free school meals. During the current Cornavirus crisis, children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home. Your children's school should contact you about this if you are eligible.
Referral agencies
Crisis Support: Freephone 0800 4561673 (Mon-Fri, 9am-5.30pm)
Once you have a been given a food voucher by one of our referrers, bring it to a distribution centre within 7 days
Distribution Centres
Your referrer will tell you about our distribution times and locations. Your visit is treated as confidential, and food bags do not have any foodbank markings etc.
Telephone: 01582 548360
Time: Monday, 11am-1pm
Cut-off time for same-day referral to Marsh Farm is 10am. We cannot guarantee to honour referrals taking place after 10am on the same day, because the voucher will not have been processed before the van leaves our warehouse.
Telephone: 01582 410333
Time: Tuesday, 1.30pm-3.30pm
Cut-off time for same-day referral to Dallow is 12.30pm. We cannot guarantee to honour referrals taking place after 12.30pm on the same day, because the voucher will not have been processed before the van leaves our warehouse.
(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)
Telephone: 01582 419548
Time: Wednesday, 1pm-3pm
Cut-off time for same-day referral to High Town on Wednesday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse
(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)
Telephone: 01582 419548
Time: Thursday, 1pm-3pm
Cut-off time for same-day referral to High Town on Thursday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse
(Pedestrian entrance: Taylor Street. Accessible & vehicle entrance: York Street.)
Telephone: 01582 419548
Time: Friday, 1pm-3pm
Cut-off time for same-day referral to High Town on Thursday is 12 midday. We cannot guarantee to honour referrals taking place after 12 noon on the same day, because the voucher will not have been processed before the van leaves our warehouse.
Important changes due to Coronavirus COVID-19
YOU MUST NOT try to collect food yourself if you are supposed to be self isolating.
• Please arrange to have a friend or relative collect for you (with
a permission letter from you).
• If this is impossible, please ask your referrer about alternative
arrangements.
YOU MUST strictly observe hygiene and social-distancing rules.
• Only ONE person per voucher may attend distribution. (Bring suitcase/trolley if no transport)
• Do NOT touch our staff or approach within 2 metres (about the
length of a bed). You should not touch or approach anybody.
• Catch coughs and sneezes in a tissue or with your inner elbow
– NOT your hands.
• Wash your hands often and well with soap and hot water
Food parcels will be given out from our van instead of indoors.
•The van will be parked at the usual distribution buildings.
•Please be patient while waiting for your turn to be served.
Our volunteers are there to help you and many others
Please do not put them at unnecessary risk